PRIVACY POLICY

1. INTRODUCTION

This Policy Complies With

• UAE Federal Decree-Law No. 45 of 2021 – Personal Data Protection Law (PDPL)
• Applicable data protection regulations in the United Arab Emirates
• International privacy principles
• Apple App Store & Google Play requirements
• Stripe data handling standards

This Policy Applies To

• Hosts (individual and company)
• Renters
• Users visiting or interacting with the Platform

2. PERSONAL DATA WE COLLECT

2.1 Data You Provide Directly

For Individual Users (Hosts & Renters):

• Full name
• Emirates ID or passport copy
• Selfie for identity verification
• Phone number
• Email address
• Vehicle details (plate number, model)
• Residency declarations (for Residents-Only listings)
• Uploaded documents (tenancy contract, ownership proof)
• Support messages or correspondence

For Company Hosts:

• Company Name
• Trade License
• Authorized Person Name
• Authorized Person Emirates ID / Passport
• Company Email
• Company Phone
• Authorization Letter / POA (if applicable)

2.2 Data Collected Automatically

• IP address
• Device type, OS, version
• Device identifiers
• Usage logs (pages viewed, clicks, actions)
• App version and install source
• GPS location (only when enabled)
• Access logs (garage entry/exit timestamps, when applicable)
• KYC timestamps and verification status
• Booking history and user actions

2.3 Data Collected From Third Parties

• Identity verification data from verification partners
• Payment confirmations from Stripe
• Analytics insights from Google Analytics / Firebase
• Security or incident reports from building management (if applicable)

3. HOW WE USE YOUR PERSONAL DATA

3.1 To Operate and Improve the Platform

• Create and maintain user accounts
• Enable bookings and listing management
• Verify user identities and documents
• Prevent fraud, unauthorized access, and abuse
• Provide customer support
• Improve app performance and user experience

3.2 To Process Payments

• Charge Renters and transfer payouts to Hosts
• Process refunds, cancellations, and fees
• Comply with Stripe and financial regulations

3.3 To Ensure Safety, Compliance and Legal Protection

• Prevent trespassing and unauthorized building access
• Store residency declarations and access logs
• Investigate violations, fraud, or illegal activity
• Comply with government, police, or court orders
• Protect the rights of Hosts, Renters, building management, and Parkanize

3.4 For Communication

We may contact you through email, SMS, push notifications, or in-app messages for booking confirmations, KYC updates, access instructions, security reminders, and policy updates.

3.5 For Analytics and Improvements

We use data to diagnose issues, measure performance, improve safety features, and enhance fraud detection.

4. LEGAL BASIS FOR PROCESSING

• Your consent
• Contractual necessity (Host-Renter transactions)
• Legal obligations (PDPL compliance)
• Legitimate interests (fraud prevention, app security, dispute management)

5. SHARING YOUR PERSONAL DATA

Parkanize never sells user data. We only share Personal Data when necessary.

5.1 With Hosts or Renters

• Name
• Contact information (limited)
• Vehicle plate number
• Access-related data

Only for the purpose of completing a booking.

5.2 With Service Providers

• Stripe (payment processing)
• Identity verification providers
• Cloud hosting
• SMS or email providers
• Analytics tools

5.3 With Building Management

• Access logs
• Residency declarations
• Booking confirmations
• Reports of trespassing or misuse

5.4 With Law Enforcement or Government

We may disclose data only when required by UAE law, requested through lawful processes, or needed to protect life, property, or security.

5.5 With Affiliates or Successors

If Parkanize is involved in a merger, acquisition, or restructuring, your data may be transferred under the same privacy protections.

6. INTERNATIONAL DATA TRANSFERS

Some Personal Data may be stored or processed in the UAE, EU, or USA.

7. DATA RETENTION

7.1 Retention Periods

• KYC documents: up to 24 months after account closure
• Booking history: minimum 24 months
• Access logs: 24 months
• Residency declarations: 24 months
• Financial records: 7 years
• Analytics data: per provider policies

7.2 Deletion

You may request deletion of your account. Certain data may still be retained for fraud prevention, legal compliance, or dispute resolution.

8. USER RIGHTS (UNDER UAE PDPL)

• Access your data
• Correct inaccurate data
• Request deletion where legally permissible
• Withdraw consent
• Object to certain processing
• Request data portability
• File a complaint with the UAE Data Office

9. COOKIES & TRACKING TECHNOLOGIES

• Essential cookies (login, security, session)
• Analytics cookies (Google / Firebase)
• Diagnostic tools (crash logs)

You may disable cookies through your browser or device settings.

10. SECURITY MEASURES

• Encryption in transit and at rest
• Identity verification controls
• Access authentication
• Intrusion detection
• Internal access controls
• Regular security audits

However, no system is 100% secure, and users share data at their own risk.

11. CHILDREN’S PRIVACY

Parkanize is not intended for individuals under 18. We do not knowingly collect data from minors. If discovered, such data will be deleted immediately.

12. ACCOUNTABILITY & BREACH NOTIFICATION

In the event of a data breach, Parkanize will assess the impact, notify affected users when required by law, and take corrective actions.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Updates become effective once published on the Platform. Continued use of Parkanize constitutes acceptance of any changes.