PARKANIZE COMMUNITY GUIDELINES

1. DEFINITIONS

For the purposes of these Community Guidelines, the following terms have the meanings set out below:

• Host means a registered user who lists a parking space for rent on the Platform.
• Renter means a registered user who books or uses a parking space through the Platform.
• User or Users means any Host, Renter, or other person who accesses or uses the Platform.
• Platform means the Parkanize application, website, and all related services operated by Parkanize L.L.C-FZ.
• Listing means a parking space listed on the Platform by a Host, including any Public Listing, Residents-Only Listing, Private Property Listing, or Villa Listing.
• Public Listing means a Listing for a parking space accessible without building residency or specific authorisation requirements.
• Residents-Only Listing means a Listing restricted to Users who are authorised residents or occupants of the building in which the parking space is located.
• Private Property Listing means a Listing for a parking space on privately owned property, including but not limited to villas and townhouses.
• Access Device means any key, fob, remote, card, code, or credential provided to a Renter to access a parking space or facility.
• KYC means Know Your Customer identity verification as required by Parkanize.
• Booking means a confirmed reservation of a parking space through the Platform.
• Community Guidelines or Guidelines means this document, as amended from time to time.

3. PROHIBITED BEHAVIOR

The following actions are strictly forbidden:

Identity & Residency Misrepresentation

• Providing false ID or KYC documents
• Falsely claiming to be a building resident for a Residents-Only Listing
• Using someone else's access device or credentials

Trespassing & Unauthorized Access

Applies especially to Public Listings:

• Entering restricted areas (lobbies, elevators, hallways, residential floors, gyms, pools, or community spaces)
• Tailgating behind residents to enter buildings
• Accessing parts of the property that are not explicitly allowed
• Remaining inside the building unnecessarily

Fraud & Platform Abuse

• Circumventing Parkanize (direct payments, exchanging contact info)
• Creating multiple accounts to bypass penalties
• Subleasing a rented space
• Posting fake listings or misleading descriptions

Property Damage or Unsafe Conduct

• Damaging parking spaces, gates, barriers, or other vehicles
• Mishandling access devices
• Blocking driveways or emergency pathways
• Sleeping inside vehicles in parking facilities

Illegal or Inappropriate Behavior

• Harassment of Hosts, Renters, or building/security staff
• Threats or abusive speech
• Any illegal activity on the premises

4. HOST GUIDELINES

Hosts must:

• Provide accurate and truthful listing information
• Ensure parking access is functional at all times
• Confirm they have the legal right to rent the space
• Respond to Renter communications and booking requests within 24 hours of receipt; failure to respond within this timeframe on two (2) or more occasions within a thirty (30)-day period may result in temporary listing deactivation
• Ensure access credentials provided are valid
• Not double-book the parking space
• Declare Residents-Only listings truthfully
• Confirm access device return within 48 hours
• Cooperate in dispute or damage investigations
• Follow all building regulations
• Maintain the space in usable condition

Failure to meet these guidelines may result in withheld payouts, penalties, suspension, or permanent ban.

5. RENTER GUIDELINES

Renters must:

• Provide accurate KYC information
• Park only in the assigned space
• Follow all building and parking rules
• Return access devices in good condition
• Not give access credentials to others
• Not attempt to access elevators, lobbies, or restricted areas (Public Listings)
• Remove their vehicle at the end of the booking
• Respect Private Property and Villa Listing instructions
• Report any issues, damage, access problems, or safety concerns to the Host and to Parkanize through the Platform within twenty-four (24) hours of discovery; late reporting may affect the outcome of any related investigation or claim
• Not sublease the space to another person

Special Rule for Residents-Only Listings

Renters must truthfully confirm they are authorized to access the building.

6. ZERO-TOLERANCE VIOLATIONS

Immediate and permanent suspension applies to:

• Fake KYC or fraudulent residency declarations
• Trespassing or entering non-permitted areas
• Tailgating into buildings
• Sharing or duplicating access devices
• Attempting to bypass Parkanize fees or commission
• Threatening or abusive behavior
• Intentional damage to property or vehicles
• False reporting, manipulation, or fraud

Penalties may include:

• Loss of deposits
• Withheld payouts
• Legal reporting
• Permanent platform ban

7. REPORTING A VIOLATION

Users may report violations to: Info@parkanize.com

Parkanize may contact:

• Hosts
• Renters
• Building security
• Property management
• Local authorities (if required)

All violations are investigated with reference to:

• Access logs
• Security footage
• Host and Renter statements
• Building / authority reports

8. ENFORCEMENT ACTIONS

Depending on severity, Parkanize may take one or more actions:

• Issue a warning
• Temporarily suspend account
• Permanently ban account
• Forfeit access deposits
• Withhold Host payouts
• Reverse or cancel bookings
• Restrict future listing or booking abilities
• Report the incident to building management or authorities

Enforcement decisions are made at Parkanize's sole discretion. Where Parkanize permanently bans a User's account or withholds payouts, the affected User may submit a written appeal to Info@parkanize.com within fourteen (14) calendar days of notification of the enforcement action. Parkanize shall review the appeal and communicate its decision within thirty (30) calendar days. Parkanize's decision on appeal shall be final. Submission of an appeal does not suspend the enforcement action unless Parkanize determines otherwise. Nothing in this section limits Parkanize's right to take immediate action where it reasonably considers there is a risk to safety, security, or Platform integrity.

9. CHANGES TO THESE GUIDELINES

Parkanize may update these Community Guidelines at any time. Parkanize shall notify Users of material changes by publishing the updated Guidelines on the Platform and, where practicable, by in-app notification or email to registered Users. The updated Guidelines shall take effect upon the date specified in the notice or, if no date is specified, upon publication.

Continued use of the Platform after the effective date of any update constitutes acceptance of the updated version. It is each User's responsibility to review the Guidelines periodically.

11. DATA USE IN INVESTIGATIONS AND ENFORCEMENT

11.1 In connection with these Community Guidelines, Parkanize may collect, process, store, and share personal data and usage data, including but not limited to KYC information, access logs, booking records, device information, geolocation data, communications between Users, and security footage provided by building management or third parties.

11.2 Users acknowledge and consent to Parkanize's collection and use of such data for the purposes of:

• (a) verifying User identity and eligibility
• (b) investigating reported or suspected violations
• (c) making and communicating enforcement decisions
• (d) complying with applicable laws and regulatory requirements
• (e) cooperating with building management, property owners, or law enforcement authorities

11.3 Parkanize's processing of personal data is subject to its Privacy Policy, as published on the Platform and updated from time to time. In the event of any conflict between these Guidelines and the Privacy Policy, the Privacy Policy shall prevail in respect of data protection matters.

12. INTELLECTUAL PROPERTY AND CONTENT

12.1 All intellectual property rights in the Platform, including its design, software, branding, trademarks, logos, and content (excluding User-generated Listing content), are and remain the exclusive property of Parkanize L.L.C-FZ.

12.2 By creating a Listing or submitting content to the Platform, the User grants Parkanize a non-exclusive, worldwide, royalty-free, sublicensable, transferable licence to use, reproduce, modify, display, and distribute such content for the purposes of operating, promoting, and improving the Platform.

12.3 Users shall not copy, reproduce, reverse-engineer, scrape, or create derivative works from any Platform content, data, or functionality without Parkanize's prior written consent.

13. INDEMNIFICATION

13.1 Each User agrees to indemnify, defend, and hold harmless Parkanize L.L.C-FZ, its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• (a) the User's breach of these Community Guidelines
• (b) the User's violation of any applicable law, regulation, or third-party right
• (c) any dispute between a Host and a Renter
• (d) the User's misuse of access credentials, parking spaces, or building facilities
• (e) any claim by a building owner, property manager, body corporate, or any third party arising from the User's conduct
• (f) any inaccurate, false, or misleading information provided by the User

13.2 This indemnification obligation shall survive the termination or suspension of the User's account.

14. SEVERABILITY

If any provision of these Community Guidelines is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

15. GOVERNING LAW AND DISPUTE RESOLUTION

15.1 These Community Guidelines shall be governed by and construed in accordance with the laws of the United Arab Emirates.

15.2 Any dispute, claim, or controversy arising out of or in connection with these Guidelines, including any question regarding their existence, validity, interpretation, breach, or termination, shall be referred to and finally resolved by the courts of Dubai, United Arab Emirates, unless Parkanize elects, at its sole discretion, to refer the matter to arbitration under the rules of the Dubai International Arbitration Centre (DIAC), in which case the arbitration shall be conducted in English by a sole arbitrator appointed in accordance with said rules.

15.3 Nothing in this section prevents Parkanize from seeking interim or injunctive relief from any court of competent jurisdiction.