PARKANIZE DATA RETENTION & DELETION POLICY

2. RETENTION PERIODS

Below are the official data retention durations for all categories of information processed by Parkanize:

2.1 KYC Documents (Emirates ID, Passport, Selfie, Verification Data)

Retention: 5 years after account closure / end of the business relationship (in line with UAE AML record-keeping requirements)

Purpose: Fraud prevention, identity confirmation, legal compliance.

2.2 Booking & Transaction History

Includes:

• Booking dates, payments, refunds
• Host payouts
• Commission calculations
• Invoices and billing records

Retention: 7 years

Purpose: UAE accounting laws, tax and audit requirements.

2.3 Access Logs

Includes:

• Garage / device access timestamps
• Credential issuance and return logs
• Building security access confirmations

Retention: 24 months

Purpose: Security cooperation, fraud investigation, dispute resolution.

2.4 Residency Declarations (For Residents-Only Listings)

Includes renter confirmations of building residency.

Retention: 24 months

Purpose: Misrepresentation investigations, trespassing reports, building cooperation.

2.5 Communication Records

Includes:

• Customer support messages
• Warnings, violations
• Host–Renter dispute messages

Retention: 24 months

Purpose: Audit trail, fraud prevention, dispute handling.

2.6 Technical Logs & Analytics Data

Includes:

• Device identifiers
• Crash logs
• Firebase / Google Analytics usage data
• IP logs

Retention: As per third-party provider policies (Google, Firebase, Ziina). Parkanize does not modify these retention schedules.

2.7 Payout Logs & Withheld Payout Records

Includes:

• Monthly payout cycles
• Amounts withheld due to renter issues
• Penalties applied to Hosts
• Host service failure reports

Retention: 7 years

Purpose: Financial compliance, dispute verification, anti-fraud enforcement. Decisions to withhold, reduce, or adjust Host payouts are made by Parkanize at its sole discretion based on its findings; Parkanize does not act as a formal arbitrator or mediator, and its involvement creates no liability on Parkanize's part.

2.8 Fraud or Misconduct Records

Includes:

• Fake IDs
• False residency declarations
• Trespassing evidence
• Payment fraud
• Host misrepresentation

Retention: 7 years

Purpose: Security, legal reporting, prevention of re-registration.

3. ACCOUNT DELETION REQUESTS

Users may request account deletion at any time by contacting: info@parkanize.com

Upon deletion request:

• 3.1 The account is deactivated immediately from active use
• 3.2 Data is retained only to the extent required by law, financial obligations, or security purposes
• 3.3 Sensitive files (IDs, documents, photos) are deleted after the retention period ends
• 3.4 System backups may retain anonymized or archived data for up to 90 days
• 3.5 Data tied to financial, fraud, or dispute matters cannot be deleted until statutory periods expire

4. EXCEPTIONS TO DELETION

Parkanize may retain data beyond the standard retention period if:

• A fraud investigation is ongoing
• A legal dispute is ongoing
• Retention is required by applicable laws or competent authorities in the United Arab Emirates
• The User has violated building access rules or committed trespassing
• Data is required for financial reconciliation or regulatory audits

5. DATA SECURITY

During retention, all Personal Data is protected using:

• Encryption at rest and in transit
• Access control restrictions
• Regular audits
• Fraud monitoring systems
• Secure storage in compliant cloud environments

Data is deleted through secure, irreversible digital destruction processes.

6. CHANGES TO THIS POLICY

Parkanize may update this Data Retention & Deletion Policy at any time. Updates become effective once published on the Platform.

Continued use of Parkanize constitutes acceptance of the updated Policy.

7. GOVERNING LAW

This Data Retention & Deletion Policy is governed by the laws of the United Arab Emirates, and any dispute relating to it is subject to the exclusive jurisdiction of the Courts of Dubai.