PARKANIZE CANCELLATION & REFUND POLICY

This Cancellation & Refund Policy applies to all bookings made on Parkanize, regardless of booking duration (Weekly, Monthly, Quarterly, or Yearly).

1. GENERAL RULES

1.1 By making a booking on Parkanize, you acknowledge and agree to the refund terms described in this Policy.
1.2 All Platform Fees are strictly non-refundable under all circumstances.
1.3 All refunds are processed through Ziina to the original payment method.
1.4 Renters pay the full booking amount upfront, regardless of booking duration.
1.5 Host payouts follow the payout structure defined in Section 11 of this Policy.

2. RENTER CANCELLATIONS

2.1 Before the Booking Start Time

If a Renter cancels before the booking start time:

Renter receives 70% of the booking fee
30% is paid to the Host
Parkanize deducts its commission % (at the commission rate displayed in the app at the time of booking) from the Host's 30% share
The Platform Fee is not refunded

                  Worked example (illustrative; actual fees and commission are those displayed in the
  app):


                  Assume a booking fee of AED 1,000, a Platform Fee of AED 20, and a 20% commission rate. If the Renter
  cancels before the booking start time:
                  Renter refund = 70% × AED 1,000 = AED 700
Host's 30% share = AED 300
Parkanize commission = 20% × AED 300 = AED 60
Host receives = AED 240 (80% of AED 300, i.e. 24% of the booking fee)
Platform Fee of AED 20 is not refunded

                  The Renter paid AED 1,020 in total and receives AED 700 back.
              

2.2 After the Booking Start Time

Once the booking period begins:

No cancellations are allowed
No refunds are issued
The booking remains active
The Renter must remove the vehicle at the end time

This rule applies to all booking durations, including Quarterly and Yearly.

For Quarterly and Yearly bookings, this is subject to Section 10: where the Host fails to deliver the parking space in a future rental month (for example, lack of access, non-functioning credentials, unavailability of the space, or misrepresentation), Parkanize may refund the Renter from amounts not yet released to the Host.

3. HOST CANCELLATIONS

3.1 Hosts cannot cancel an active booking under any circumstances.

3.2 Hosts may request Parkanize to cancel a booking before it starts only if:

Fraud is suspected
A security issue exists
Access is physically impossible due to building actions

3.3 If a Host Cancels Before the Booking Start Time

Renter receives a 100% refund (excluding Platform Fee)
Host receives zero payout

3.4 Repeated Host-initiated cancellations may result in account suspension.

4. ACCESS CREDENTIAL DEPOSIT

The Access Deposit is collected in the amount displayed in the app at the time of booking. Parkanize may change this amount at any time; the amount displayed in the app at the time of booking shall apply to that booking.

The Access Fee is refunded only when:

The Renter returns the access credential in good working condition
The Host confirms its return within 48 hours
No loss or damage is reported

                  If the credential is lost or damaged, the deposit is paid to the Host. The Host's compensation for
  loss of or damage to the access credential under this Policy is limited to the Access Deposit amount.
              

5. KYC FAILURE

If a Renter's KYC fails after booking:

The booking is cancelled
Renter receives a refund excluding Platform Fee
Host receives no payout

6. BOOKING MODIFICATIONS

Booking modifications are not supported.

7. REFUND TIMELINE

Refunds are processed within:

3–10 working days (depending on the bank processing the Ziina refund).

8. NO-SHOWS

If the Renter does not use the parking space:

No refund is issued
The booking remains valid
Renter must remove vehicle at the end of booking

9. PAYMENT DISPUTES & CHARGEBACKS

If a chargeback is initiated:

The User's account is immediately suspended
All related bookings are frozen
Parkanize may hold documents and evidence as required
Host payouts related to the booking are frozen until the dispute is resolved

Fraudulent chargebacks may lead to permanent suspension.

10. LONG-TERM BOOKINGS (QUARTERLY & YEARLY)

10.1 Renters pay the full amount upfront, but Hosts are not paid upfront for the full term.

10.2 Host payouts are released in accordance with the payout schedule set out in Section 11 of this Policy.

10.3 Each rental month within a Quarterly or Yearly booking is treated as a separate service period.

10.4 Renter-Reported Issues

If a renter reports issues such as:

Lack of access
Non-functioning credentials
Unavailability of the space
Misrepresentation by the Host

Parkanize may, at its sole discretion and based on its findings:

Withhold that month's payout
Reduce that payout
Redirect withheld amounts to the Renter as compensation
Penalize or suspend the Host

Any such investigation and adjustment of payouts is made by Parkanize at its sole discretion based on its findings. Parkanize does not act as a formal arbitrator or mediator, is not obligated to investigate or intervene, and its involvement creates no liability on Parkanize's part.

10.5 Refund Limits

Refunds are limited to amounts not yet released to the Host and remain subject to Parkanize's investigation and determination under this Policy.

11. HOST PAYOUT STRUCTURE

11.1 Weekly Bookings

Twenty percent (20%) of the Host Payout shall be released upon confirmation of the booking
The remaining eighty percent (80%) shall be released within fourteen (14) days following the successful completion of the booking, subject to this Policy and any applicable withholding, adjustment, investigation, or dispute

11.2 Monthly Bookings

Twenty percent (20%) of the Host Payout shall be released upon confirmation of the booking
The remaining eighty percent (80%) shall be released within fourteen (14) days following the successful completion of the booking, subject to this Policy and any applicable withholding, adjustment, investigation, or dispute

11.3 Quarterly Bookings

Twenty percent (20%) of the Host Payout relating to the first rental month shall be released upon confirmation of the booking
The remaining eighty percent (80%) of the first rental month's Host Payout shall be released within fourteen (14) days following the successful completion of the first rental month
One hundred percent (100%) of the Host Payout relating to the second rental month shall be released within fourteen (14) days following the successful completion of the second rental month
One hundred percent (100%) of the Host Payout relating to the third rental month shall be released within fourteen (14) days following the successful completion of the third rental month

11.4 Yearly Bookings

Twenty percent (20%) of the Host Payout relating to the first rental month shall be released upon confirmation of the booking
The remaining eighty percent (80%) of the first rental month's Host Payout shall be released within fourteen (14) days following the successful completion of the first rental month
Thereafter, one hundred percent (100%) of the Host Payout relating to each subsequent rental month shall be released within fourteen (14) days following the successful completion of that rental month

11.5 Parkanize will use commercially reasonable efforts to release payouts as soon as practicable. The fourteen (14)-day period represents the maximum expected payout period and payouts may be released earlier at Parkanize's discretion.

12. GOVERNING LAW

This Cancellation & Refund Policy is governed by the laws of the United Arab Emirates, and any dispute relating to it is subject to the exclusive jurisdiction of the Courts of Dubai.

13. CONTACT

For cancellations, refunds, or disputes:

Email: info@parkanize.com

Company: Parkanize L.L.C-FZ

Address: Meydan Grandstand, 6th Floor, Dubai, United Arab Emirates